Restituzioni, rimborsi e sostituzioni
If you need help with an order, you’re in the right place. We handle returns differently depending on the reason, so please read the information below before submitting a request.
This helps us resolve your issue faster and ensures you receive the correct outcome.
Before You Request a Return
Please note the following before submitting any request:
- All returns must be approved before items are sent back
- Return addresses and return labels are provided only after approval
- Items returned without approval may not be processed or refunded
- Requests must be submitted within 7 days of delivery
What Is Your Request About?
Faulty, Damaged or Incorrect Item
If your item arrived faulty, damaged, or you received the wrong item, you may be eligible for a refund or store credit.
To qualify:
- The issue must be reported within 7 days of delivery
- Clear photo or video evidence is required
- Items must be unworn, unwashed, and in original condition with all tags attached
If approved:
- You may choose between a refund or store credit
- Return shipping will be covered where applicable
- You will receive access to our returns portal with full instructions
Submit a request for a faulty or incorrect item below.
Size, Fit or Change of Mind
If you wish to return an item due to sizing, fit, or personal preference, we offer 100% store credit only.
Please note:
- Store credit is issued after the item is received and inspected
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
- Store credit cannot be refunded to the original payment method
Items must be unworn, unwashed, and in original condition with all tags attached.
Submit a request for a return for store credit below.
Order or Delivery Questions (Not a Return)
If your enquiry is about:
- Order status
- Tracking updates
- Delivery timeframes
- Address changes
Please contact us directly by email.
Email: info@vintagecycling.shop
Please include your order number in your message.
If the button does not open your email client, please email us directly at
info@vintagecycling.shop and include your order number, post code and photos of the issue.
Important Information About Returns
- Approved returns must be shipped within 7 days of approval
- Items must arrive no later than 31 days after the original delivery date
- All returns must be sent using a trackable shipping service
- Approved returns may be directed to a local or regional return location, depending on your country
What Happens Next?
Once your request is submitted:
- We will review your request and supporting evidence
- If approved, you will receive an email with return instructions and portal access
- Returned items are inspected within 5 business days of receipt
- Refunds or store credit are processed within 10 business days after inspection