Restituzioni, rimborsi e sostituzioni

Need to swap a size, report a problem or send something back? You're in the right place. Every return and exchange now starts in our returns portal. It takes a couple of minutes, and you'll see your options straight away.

Before you start

  • Have your order number and the email address you ordered with ready.
  • Take a photo of the item. For a size swap, show the tags and the size label. For a fault, show the problem.
  • Requests open 14 days from delivery for size and change of mind, and 30 days for faulty or wrong items.
  • Please don't post anything back until your request is approved. The portal gives you the right address.
Start a return
Returns & Refund Policy

What Is Your Request About?

Wrong size or fit
Faulty, damaged or wrong item
Change of mind
Order or delivery question (not a return)

Wrong size or fit

Our jerseys and kits are race cut, so sizing can surprise people. If yours doesn't fit, you don't need to send it back.

How it works

  • Start a return within 14 days of delivery and choose Size or fit issue, then Exchange.
  • Pick your new size and upload a photo showing the tags attached and the size label.
  • Pay a small exchange fee of 20% of the price you paid for each item. We send the new size with free shipping.
  • Keep the original or pass it on to a friend.

Please note

  • Keep-it exchanges are limited to one every 12 months. One request can cover every item on your order that doesn't fit, so please include them all together.
  • Keep-it is optional. You can always send items back for store credit instead (see the Change of mind tab), and that won't use up your keep-it.
  • If you've already used your keep-it in the last 12 months, you can send the item back to your local returns address for full store credit (return postage is paid by you).
  • Items must be unworn and unwashed, with tags attached.
  • Not sure of your size? Check the size guide on the product page. If you're between sizes, we recommend sizing up.

Faulty, damaged or wrong item

Sorry about this. It's not the standard we aim for.

How it works

  • Start a return within 30 days of delivery and choose the reason that fits.
  • Upload clear photos of the problem, and of the label if we sent the wrong item or size.
  • Once approved (usually within 1 business day), choose a free replacement or a refund.
  • There's no need to send the item back unless we ask you to.

Change of mind

Changed your mind? Start a return within 14 days of delivery and choose Changed my mind.

  • EU and UK customers: you can cancel and get a refund to your original payment method. We refund within 14 days of receiving the item or your proof of posting, whichever comes first.
  • All other countries: we offer full store credit. It never expires and applies automatically at checkout when you're logged in.

Please note

  • Items must be unworn and unwashed, with tags attached.
  • Return postage is paid by you. Please use a tracked service.
  • We offer free shipping on orders, so there are no original shipping costs to refund.

Order or delivery question (not a return)

If your question is about order status, tracking, delivery times or changing your address, please email us. Don't use the returns portal for these.

Email: info@vintagecycling.shop

Please include your order number.

Start your return

Enter your order number and email, choose your items and reason, and upload your photos. You'll see your options straight away, including any fee, before you submit.

If you're sending something back

  • Wait until your request is approved. The portal and your approval email show the returns address for your country.
  • Write your order number clearly on the outside of the parcel. Our returns hubs don't open parcels to look for it.
  • Use a tracked service and keep your proof of posting.
  • Please post it within 14 days of approval.
  • Parcels sent without an approved request may not be processed.

What happens next

  • Keep-it exchanges and faulty claims: we review your photos, usually within 1 business day. Your new size or replacement then ships for free, and you'll get tracking by email.
  • Store credit: issued as soon as your parcel arrives at the returns hub.
  • EU and UK refunds: paid to your original payment method within 14 days of us receiving the item or your proof of posting.

Questions? Email info@vintagecycling.shop with your order number.

Start a return