Returns, Refunds & Exchanges Policy

We want your kit to fit and arrive right. Every item is made to order for you, so instead of shipping things back across the world, we've made fixing a problem as quick as possible.

Every return and exchange starts in our returns portal: vintagecycling.shop/apps/aftership-returns-center. Enter your order number and the email address you ordered with, choose your items and reason, and upload your photos. You'll see your options, including any fee, before you submit.

Wrong size? Keep it and we'll send the right one

If something doesn't fit, you don't need to post it back.

1. Open the returns portal within 14 days of delivery, then choose Size or fit issue and Exchange.
2. Upload a photo of the item with its tags still attached and the size label visible.
3. Choose your new size and pay an exchange fee of 20% of the price you paid for each item.
4. We send your new size with free shipping. Keep the original, pass it on to a riding friend, or donate it.

Example fees:

• Caps and accessories: about €2.60 on a €13 cap
• Jerseys, shorts and bibs: about €8 on a €40 jersey
• Full sets: about €13 on a €66 full set

Keep-it exchanges are for the same product in a different size. You can use one keep-it exchange every 12 months, counted from the date of your last one. It can cover every item on that order with a size issue, so please include them all in the same request. The fee is 20% of the price you paid for each item.

Keep-it is optional. You can always send items back instead (see "Prefer to send it back?" below), and that doesn't use up your keep-it exchange. Faulty or incorrect items are never affected by this limit.

Our jerseys and kits are race cut and fit smaller than everyday clothing. If you're between sizes, we recommend sizing up. Check the size chart on each product page before ordering.

Faulty, damaged or wrong item

If your item arrives faulty or damaged, or isn't what you ordered, we'll put it right at no cost to you.

• Report it through the returns portal within 30 days of delivery.
• Upload clear photos of the problem, and of the label if you received the wrong item or size.
• Once approved, choose a free replacement or a refund to your original payment method.

You don't need to send faulty or incorrect items back unless we ask you to.

Prefer to send it back?

You can return an item for store credit for any reason, including a size issue if you'd rather not use your keep-it exchange. Once your credit is issued, you can use it to order a different size.

• Request the return in the portal within 14 days of delivery.
• Items must be unworn and unwashed, in original condition, with all tags attached.
• Once your request is approved, post the item within 14 days to the returns address shown in the portal. Return postage is paid by you. Please use a tracked service.
• Write your order number clearly on the outside of the parcel. Our returns hubs don't open parcels to find it.
• We'll issue store credit for the item price within 5 business days of your parcel arriving at our returns hub. Store credit can be used on any future order and doesn't expire.

Your right to cancel (EU and UK customers)

If you live in the European Union or the United Kingdom, you can cancel your order for any reason within 14 days of receiving it and get a refund to your original payment method.

• Tell us within 14 days of delivery through the returns portal (choose Refund to original payment method) or by emailing info@vintagecycling.shop.
• Send the items back within 14 days of telling us, to the returns address shown in the portal, with your order number on the outside of the parcel. Return postage is paid by you.
• We'll refund the price you paid within 14 days of receiving the items, or of receiving proof that you've sent them, whichever is sooner. Your order shipped free, so there are no delivery costs to refund.
• We may reduce the refund if an item has been handled more than needed to check its size and fit, for example if it has been worn on a ride or washed.

This section doesn't limit any other rights you have under the consumer law where you live.

What we can't accept

• Gift cards.
• Items that have been worn, washed or damaged after delivery, except where your legal rights say otherwise.
• Returns posted without an approved request. We can't trace or credit parcels that arrive without one.
• Keep-it exchange claims where the photo doesn't show the tags attached and the size label.

Refund timing

Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show them.

Questions

Email info@vintagecycling.shop with your order number and we'll help.