Retourneren, terugbetalen en ruilen
If you need help with an order, you’re in the right place. We handle returns differently depending on the reason, so please read the information below before submitting a request.
This helps us resolve your issue faster and ensures you receive the correct outcome.
Before You Request a Return
Please note the following before submitting any request:
- All returns must be approved before items are sent back
- Return addresses and return labels are provided only after approval
- Items returned without approval may not be processed or refunded
- Requests must be submitted within 7 days of delivery
What Is Your Request About?
Faulty, Damaged or Incorrect Item
If your item arrived faulty, damaged, or you received the wrong item, you may be eligible for a refund or store credit.
To qualify:
- The issue must be reported within 7 days of delivery
- Clear photo or video evidence is required
- Items must be unworn, unwashed, and in original condition with all tags attached
If approved:
- You may choose between a refund or store credit
- Return shipping will be covered where applicable
- You will receive access to our returns portal with full instructions
Submit a request for a faulty or incorrect item below.
Size, Fit or Change of Mind
If you wish to return an item due to sizing, fit, or personal preference, we offer 100% store credit only.
Please note:
- Store credit is issued after the item is received and inspected
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
- Store credit cannot be refunded to the original payment method
Items must be unworn, unwashed, and in original condition with all tags attached.
Submit a request for a return for store credit below.
Order or Delivery Questions (Not a Return)
If your enquiry is about:
- Order status
- Tracking updates
- Delivery timeframes
- Address changes
Please contact us directly by email.
Email: info@vintagecycling.shop
Please include your order number in your message.
If the button does not open your email client, please email us directly at
info@vintagecycling.shop and include your order number, post code and photos of the issue.
Important Information About Returns
- Approved returns must be shipped within 7 days of approval
- Items must arrive no later than 31 days after the original delivery date
- All returns must be sent using a trackable shipping service
- Approved returns may be directed to a local or regional return location, depending on your country
What Happens Next?
Once your request is submitted:
- We will review your request and supporting evidence
- If approved, you will receive an email with return instructions and portal access
- Returned items are inspected within 5 business days of receipt
- Refunds or store credit are processed within 10 business days after inspection